Overview
Facilitating Provider Prep
CHG Connect Platform
2019-2022
Senior UX Designer
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Measured Outcomes
Effectiveness & Optimization
Unproductive Communication
70%
faster responses
Slashed Unproductive Calls and Emails by Hundreds, Boosting Efficiency with 25-30% provider pipeline.
Pipeline Optimization
75%
faster completion
Optimized Provider Pipeline: Accelerating Time-to-Completion by 75% on avg.
Calendar Transformation
5%
physical calendars
Consolidating 95% of Paper Calendars into One Unified Digital Hub!
Key Learnings
Leadership & Influence
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Hospitals can lose a million dollars a day, when an emergency room isn’t fully staffed
Most importantly!
Patients can’t get the care
they need in an emergency.
The Problem
A Clear Mission
Saving lives and money in emergency rooms is all about keeping hospitals staffed
This is a story about optimizing “provider pipeline”, shaving process weeks off processing time.
Many hospital groups were saying the same thing:
“...we are getting hundreds of phone calls & emails...
We need a digital solution so we aren't wasting our time....”
OR DIE.
“go digital
”
Primary Objective
Take their manual process, and as much digital as possible.
Secondary Objective
Reduce unnecessary communication.
Faster pipeline so providers can start sooner.
Increase portal usage, so we can grow.
Increase process transparency.
Early Obstacles
Stakeholders outside of product didn’t trust us talking to users, but everyone knows it’s a critical step.
Now, its a race against time, and to build trust.
The only way through this is to include them in ALL our calls, so they can start to learn how impactful our work is.
Talking to Customers
To fix the process, we need to understand how many different hospital groups work.
We employed usability testing, surveys, and interviews.
Journeymap Examaples
*Zoomed out for proprietary information
Key Detail of Our Learnings
Constant Design Sprints improved communication, resolving conflicting needs driving digitization options.
Provider Pipeline Preview
Request
What’s the need?
Pipeline
Are they ready?
On assignment
Upcoming shifts
Billing
Payments
Platform Preview
For more details
Let's schedule a deep dive!
We’d work great together!
Home
Overview
Facilitating Provider Prep
CHG Connect Platform
2019-2022
Senior UX Designer
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Measured Outcomes
Effectiveness & Optimization
Unproductive Communication
70%
faster responses
Slashed Unproductive Calls and Emails by Hundreds, Boosting Efficiency with 25-30% provider pipeline.
Pipeline Optimization
75%
faster completion
Optimized Provider Pipeline: Accelerating Time-to-Completion by 75% on avg.
Calendar Transformation
5%
physical calendars
Consolidating 95% of Paper Calendars into One Unified Digital Hub!
Hospitals can lose a million dollars a day, when an emergency room isn’t fully staffed
The Problem
A Clear Mission
Saving lives and money in emergency rooms is all about keeping hospitals staffed
This is a story about optimizing “provider pipeline”, shaving process weeks off processing time.
Many hospital groups were saying
the same thing:
“...we are getting hundreds of phone calls & emails... We need a digital solution so we aren't wasting our time....”
OR DIE.
“go digital
”
Primary Objective
Take their manual process, and as much digital as possible.
Secondary Objective
Reduce unnecessary communication.
Faster pipeline so providers can start sooner.
Increase portal usage, so we can grow.
Increase process transparency.
Talking to Customers
To fix the process, we need to understand how many different hospital groups work.
We employed usability testing, surveys, and interviews.
Journeymap Examaple
*Zoomed out for proprietary information
Platform Preview
Key Learnings
Leadership & Influence
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Most importantly!
Patients can’t get the care they need in an emergency.
Key Detail of Our Learnings
Constant Design Sprints improved communication, resolving conflicting needs driving digitization options.
Home
For more details
Let's schedule a deep dive!
We’d work great together!
Overview
Facilitating Provider Prep
CHG Connect Platform
2019-2022
Senior UX Designer
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Measured Outcomes
Effectiveness & Optimization
Unproductive Communication
70%
faster responses
Slashed Unproductive Calls and Emails by Hundreds, Boosting Efficiency with 25-30% provider pipeline.
Pipeline Optimization
75%
faster completion
Optimized Provider Pipeline: Accelerating Time-to-Completion by 75% on avg.
Calendar Transformation
5%
physical calendars
Consolidating 95% of Paper Calendars into One Unified Digital Hub!
Key Learnings
Leadership & Influence
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Hospitals can lose a million dollars a day, when an emergency room isn’t fully staffed
Most importantly!
Patients can’t get the care
they need in an emergency.
The Problem
A Clear Mission
Saving lives and money in emergency rooms is all about keeping hospitals staffed
This is a story about optimizing “provider pipeline”, shaving process weeks off processing time.
Many hospital groups were saying the same thing:
“...we are getting hundreds of phone calls & emails...
We need a digital solution so we aren't wasting our time....”
OR DIE.
“go digital
”
Primary Objective
Take their manual process, and as much digital as possible.
Secondary Objective
Reduce unnecessary communication.
Faster pipeline so providers can start sooner.
Increase portal usage, so we can grow.
Increase process transparency.
Early Obstacles
Stakeholders outside of product didn’t trust us talking to users, but everyone knows it’s a critical step.
Now, its a race against time, and to build trust.
The only way through this is to include them in ALL our calls, so they can start to learn how impactful our work is.
Provider Pipeline Preview
Request
What’s the need?
Pipeline
Are they ready?
On assignment
Upcoming shifts
Billing
Payments
Talking to Customers
To fix the process, we need to understand how many different hospital groups work.
We employed usability testing, surveys, and interviews.
Key Detail of Our Learnings
Constant Design Sprints improved communication, resolving conflicting needs driving digitization options.
Platform Preview
For more details
Let's schedule a deep dive!
Journeymap Examaples
*Zoomed out for proprietary information
We’d work great together!
Home
Overview
Facilitating Provider Prep
CHG Connect Platform
2019-2022
Senior UX Designer
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Measured Outcomes
Effectiveness & Optimization
Unproductive Communication
70%
faster responses
Slashed Unproductive Calls and Emails by Hundreds, Boosting Efficiency with 25-30% provider pipeline.
Pipeline Optimization
75%
faster completion
Optimized Provider Pipeline: Accelerating Time-to-Completion by 75% on avg.
Calendar Transformation
5%
physical calendars
Consolidating 95% of Paper Calendars into One Unified Digital Hub!
Key Learnings
Leadership & Influence
Led the design of a hospital group tracking platform.
Taught our organization how to do proper reseach.
Streamlined provider tracking and documentation.
Enhanced hospital group operational efficiency.
Hospitals can lose a million dollars a day, when an emergency room isn’t fully staffed
Most importantly!
Patients can’t get the care
they need in an emergency.
The Problem
A Clear Mission
Saving lives and money in emergency rooms is all about keeping hospitals staffed
This is a story about optimizing “provider pipeline”, shaving process weeks off processing time.
Many hospital groups were saying the same thing:
“...we are getting hundreds of phone calls & emails... We need a digital solution so we aren't wasting our time....”
OR DIE.
“go digital
”
Primary Objective
Take their manual process, and as much digital as possible.
Secondary Objective
Reduce unnecessary communication.
Faster pipeline so providers can start sooner.
Increase portal usage, so we can grow.
Increase process transparency.
Early Obstacles
Stakeholders outside of product didn’t trust us talking to users, but everyone knows it’s a critical step.
Now, its a race against time, and to build trust.
The only way through this is to include them in ALL our calls, so they can start to learn how impactful our work is.
Talking to Customers
To fix the process, we need to understand how many different hospital groups work.
We employed usability testing, surveys, and interviews.
Journeymap Examaples
*Zoomed out for proprietary information
Key Detail of Our Learnings
Constant Design Sprints improved communication, resolving conflicting needs driving digitization options.
Provider Pipeline Preview
Request
What’s the need?
Pipeline
Are they ready?
On assignment
Upcoming shifts
Billing
Payments
Platform Preview
For more details
Let's schedule a deep dive!
We’d work great together!